Terms & Conditions

Effective Date: [[MONTH DAY, YEAR]]
Last Updated: [[MONTH DAY, YEAR]]

These Terms & Conditions (“Terms”) govern your access to and use of [[LANDING PAGE DOMAIN]] and any related pages that link to these Terms (collectively, the “Website”), operated by [[CLINIC LEGAL NAME]], doing business as [[CLINIC DBA, IF APPLICABLE]] (“Clinic,” “we,” “us,” or “our”).

Please read these Terms carefully. By accessing or using the Website, submitting a form, requesting an appointment, or claiming an offer through the Website, you acknowledge that you have read and understand these Terms.

If you do not agree with these Terms, please do not use the Website.

1. About the Clinic and Website

The Website provides information about [[CLINIC NAME]], our physical therapy and related healthcare services, promotional offers, appointment opportunities, and ways to contact us.

Our contact information is:

[[CLINIC LEGAL NAME]]
[[CLINIC STREET ADDRESS]]
[[CITY, STATE ZIP CODE]]
Phone: [[CLINIC PHONE NUMBER]]
Email: [[CLINIC EMAIL ADDRESS]]

Information provided on the Website is intended for individuals seeking services from the Clinic in the United States.

2. No Medical Advice

The content of this Website is provided for general informational and educational purposes only.

Nothing on the Website is intended to:

• Provide individualized medical advice;

• Diagnose any medical condition;

• Recommend a particular treatment for your individual circumstances;

• Replace an evaluation by a qualified healthcare professional; or

• Create a healthcare provider-patient relationship merely through your use of the Website.

Information about symptoms, injuries, conditions, treatments, outcomes, or physical therapy services should not be interpreted as a diagnosis or individualized treatment recommendation.

You should consult an appropriately qualified healthcare professional regarding questions about your health, symptoms, diagnosis, treatment, or medical condition.

3. Medical Emergencies

The Website and our website forms, text messaging, email, and other electronic communication channels are not intended for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

Do not use a Website form, email, text message, or voicemail to communicate urgent or life-threatening medical information.

4. No Provider-Patient Relationship Through Website Use

Accessing the Website, submitting a form, claiming an offer, requesting an appointment, exchanging general communications with us, or receiving automated messages does not, by itself, establish a healthcare provider-patient relationship.

A provider-patient relationship is established only when the Clinic accepts you as a patient and provides services in accordance with applicable professional and legal requirements.

Submitting an appointment request does not guarantee that:

• We will accept you as a patient;

• A particular provider will be available;

• The requested appointment time will be available;

• A particular treatment will be appropriate for you; or

• Services will be covered by your health insurance.

5. Appointment Requests

The Website may allow you to request, schedule, or express interest in an appointment.

Unless the Website expressly states that an appointment has been confirmed, submission of a request does not guarantee an appointment.

We may contact you to:

• Confirm availability;

• Verify appointment details;

• Obtain additional information;

• Reschedule an appointment;

• Discuss eligibility for an offer;

• Provide instructions concerning your visit; or

• Inform you that we are unable to accommodate your request.

You are responsible for providing accurate contact and scheduling information.

Clinic-specific appointment cancellation, rescheduling, late-cancellation, or no-show policies may be provided separately and will apply when communicated to you.

6. Promotional Offers and Vouchers

From time to time, the Clinic may advertise promotional offers, discounts, or vouchers, including a New-Patient Evaluation Voucher.

Unless different terms are clearly stated in the applicable advertisement, landing page, voucher, or written communication, the following conditions apply.

A. New-Patient Evaluation Voucher

Where offered, the New-Patient Evaluation Voucher provides an eligible new patient with an initial evaluation for:

Promotional Price: $50

The Clinic's normal evaluation price is [[STANDARD EVALUATION PRICE]], making the advertised promotional savings [[DISCOUNT AMOUNT OR PERCENTAGE, IF ADVERTISED]].

B. Eligibility

The offer is intended for:

• New patients of the Clinic;

• Individuals for whom an evaluation is clinically and professionally appropriate; and

• Individuals who satisfy any eligibility requirements disclosed with the offer.

The offer may not be available to existing patients, former patients, or individuals who have already used the same promotion unless expressly stated otherwise.

C. Availability

Vouchers may be limited in quantity.

The Clinic may limit the number of promotional evaluations available during a particular week, month, campaign, or promotional period.

Claiming a voucher does not guarantee appointment availability.

D. Expiration

Unless otherwise stated on the voucher or applicable promotional materials, the voucher must be used or the qualifying appointment must be booked by:

[[EXPIRATION RULE — E.G., WITHIN 7 DAYS OF CLAIMING THE VOUCHER]]

The expiration requirement and any appointment-use deadline stated in the applicable offer will control.

E. No Cash Value or Transfer

Unless otherwise required by law:

• Vouchers have no cash value;

• Vouchers cannot be exchanged for cash;

• Vouchers cannot be combined with another promotion unless expressly permitted;

• Only one voucher may be used per eligible patient;

• Vouchers may not be reproduced, resold, or commercially transferred; and

• The voucher applies only to the service identified in the applicable offer.

F. Clinical Appropriateness

A promotional offer does not guarantee that physical therapy or any particular treatment is medically or clinically appropriate for you.

Clinical decisions are made by the treating healthcare professional based on the individual circumstances presented at the appropriate time.

G. Insurance and Promotional Pricing

Promotional pricing may be subject to restrictions based on insurance participation, payer contracts, federal or state healthcare program requirements, or other applicable laws and contractual obligations.

The Clinic reserves the right to determine whether a promotional offer can lawfully be applied to a particular patient or service.

If an advertised promotion cannot legally or contractually be applied to you, the Clinic will explain the available options before providing the promotional service whenever reasonably practicable.

7. Prices, Insurance, and Payment

Prices displayed on the Website apply only as expressly stated and may be subject to eligibility requirements, limitations, expiration dates, or other conditions.

Unless specifically stated otherwise:

• Website pricing does not constitute an estimate of total treatment costs;

• Pricing for an initial evaluation does not establish the cost of future treatment;

• Insurance benefits have not necessarily been verified when you submit a Website form;

• Insurance coverage is not guaranteed;

• Participation with an insurance plan does not guarantee that a particular service will be covered; and

• You remain responsible for amounts properly due under applicable Clinic policies and payer arrangements.

Questions about insurance benefits, coverage, deductibles, copayments, coinsurance, or financial responsibility should be directed to the Clinic and, where appropriate, your health insurer.

8. SMS/Text Messaging Terms

A. Program Identity

The SMS messaging program is operated by:

[[CLINIC LEGAL NAME / REGISTERED DBA]]

Messages may be sent from [[CLINIC PHONE NUMBER OR REGISTERED SMS NUMBER]].

Depending on the consent you provide and your relationship with us, messages may include:

Non-Marketing Messages

• Responses to your inquiry;

• Voucher-request communications;

• Appointment scheduling;

• Appointment confirmations;

• Appointment reminders;

• Rescheduling communications;

• Service-related information; and

• Other transactional or informational communications you have requested or authorized.

Marketing Messages

If you separately consent to marketing text messages, messages may include:

• Special offers;

• Discounts;

• Promotions;

• Service announcements;

• Clinic updates; and

• Other marketing communications from [[CLINIC NAME]].

Consent to receive marketing text messages is not a condition of receiving treatment, purchasing services, submitting a request, or claiming an offer where prohibited by law.

B. Consent

We send text messages only as permitted by applicable law and in accordance with the consent associated with the relevant messaging program.

Where our Website provides separate options for marketing and non-marketing SMS communications, each consent is independent.

Selecting one type of SMS consent does not constitute consent to the other.

Consent applies to communications from [[CLINIC NAME]]. Your consent to receive text messages is not sold or transferred as permission for unrelated third parties to market their products or services to you.

For information regarding our handling of personal information and mobile opt-in information, review our Privacy Policy:

[[LINK TO PRIVACY POLICY]]

C. Message Frequency

Message frequency varies depending on your interactions with us, appointment activity, and the messaging programs to which you have consented.

You may receive multiple messages concerning an active appointment request, voucher request, scheduled appointment, or other ongoing interaction.

Marketing-message frequency may also vary based on the program and promotions available.

D. Message and Data Rates

Message and data rates may apply to messages sent to you from us and messages you send to us.

Your wireless carrier's standard text messaging and data charges may apply.

If you have questions regarding your mobile plan, contact your wireless carrier.

E. How to Opt Out

You may cancel SMS messages at any time by replying STOP to a message from us.

After you send STOP, we may send you a final text message confirming that you have been unsubscribed. After your opt-out request is processed, you will no longer receive text messages covered by that opt-out unless you subsequently provide consent again.

To rejoin a messaging program after opting out, complete the applicable opt-in process again.

Where required by applicable law, we will also honor other reasonable methods of revoking consent communicated to us.

An SMS opt-out does not necessarily prevent the Clinic from contacting you through another communication channel when independently permitted by law or necessary to address a request you initiated.

F. Help

For assistance with the messaging program, reply HELP to a message from us.

You may also contact us at:

Email: [[SUPPORT EMAIL ADDRESS]]
Phone: [[SUPPORT PHONE NUMBER]]

G. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of text messages is subject to effective transmission by your wireless carrier and network provider and is outside our complete control.

H. Supported Devices and Carriers

Text-message functionality may not be available through every carrier, device, service plan, or geographic location.

We do not guarantee that every message will be delivered or received.

I. Mobile Number Changes

If you change, deactivate, transfer, or relinquish the mobile telephone number you provided to us, you should notify us promptly so that communications intended for you are not sent to another person.

9. Email Communications

If you provide your email address, we may send emails concerning:

• Your inquiry;

• Your voucher or offer;

• Appointment scheduling;

• Appointment reminders;

• Clinic services;

• Administrative matters; and

• Marketing communications when permitted.

Marketing emails may include an unsubscribe mechanism where required by law.

Opting out of marketing emails does not prevent us from sending non-marketing messages necessary to respond to your request or administer an existing relationship when legally permitted.

10. Privacy

Your use of the Website is also subject to our Privacy Policy:

[[LINK TO PRIVACY POLICY]]

Our handling of protected health information may also be governed by our HIPAA Notice of Privacy Practices:

[[LINK TO CLINIC NOTICE OF PRIVACY PRACTICES]]

The Privacy Policy and Notice of Privacy Practices are separate documents and address different legal and operational requirements.

11. Accuracy of Information You Provide

You agree to provide information that is accurate and reasonably complete when using the Website.

You should not:

• Impersonate another person;

• Submit another person's contact information without authority;

• Knowingly submit false or fraudulent information;

• Attempt to claim a promotion through deceptive means;

• Interfere with Website operations; or

• Use the Website for unlawful purposes.

If you submit information concerning a minor or another person for whom you are legally authorized to act, you represent that you have appropriate authority to do so.

12. Website Content

We make reasonable efforts to provide useful and accurate information, but healthcare information, provider availability, pricing, insurance participation, operating hours, services, and other Website content may change.

We do not warrant that every item of Website content will always be:

• Current;

• Complete;

• Error-free; or

• Applicable to your individual circumstances.

If information on the Website conflicts with information provided directly to you by the Clinic regarding your specific appointment, treatment, pricing, or patient relationship, contact the Clinic for clarification.

13. Treatment Results and Testimonials

Healthcare and physical therapy outcomes vary from person to person.

No statement on the Website guarantees:

• A particular clinical outcome;

• Recovery within a particular period;

• Elimination of pain;

• Avoidance of surgery;

• Improvement in a particular condition;

• Eligibility for treatment; or

• Any other specific medical or functional result.

Any testimonials, reviews, case examples, or patient experiences displayed on the Website describe individual experiences and should not be interpreted as a promise or guarantee that another patient will achieve the same result.

14. Intellectual Property

Unless otherwise indicated, the Website and its original content, including text, graphics, logos, photographs, videos, design elements, and other materials, are owned by or licensed to the Clinic and are protected by applicable intellectual-property laws.

You may access and use the Website for your personal, non-commercial use.

You may not, without appropriate authorization:

• Reproduce substantial portions of the Website;

• Republish Website content for commercial purposes;

• Sell or license Website content;

• Remove copyright or proprietary notices;

• Misrepresent Clinic content as your own; or

• Use Clinic trademarks, names, or logos in a manner that falsely suggests endorsement or affiliation.

15. Third-Party Websites and Services

The Website may contain links to or integrations with third-party services, such as:

• Maps;

• Social-media platforms;

• Scheduling technologies;

• Payment processors;

• Advertising platforms;

• Communication providers; or

• Other websites and online services.

We do not control third-party services and are not responsible for their availability, content, privacy practices, security, or terms.

Your use of a third-party service is governed by the policies and terms of that third party.

16. Website Availability

We may modify, suspend, restrict, or discontinue any portion of the Website at any time.

We do not guarantee uninterrupted or error-free access to the Website.

Website interruptions may result from maintenance, technical problems, internet outages, third-party service failures, security events, or circumstances beyond our reasonable control.

17. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its general informational content are provided on an “as is” and “as available” basis.

We make no warranty that:

• The Website will always be available;

• Website content will be free from every error;

• Electronic communications will always be delivered;

• The Website will meet every user's particular requirements; or

• Information provided through the Website is a substitute for individualized professional healthcare advice.

Nothing in these Terms excludes any warranty, obligation, or right that cannot lawfully be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, the Clinic will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from your access to, inability to access, or general use of the Website.

This limitation does not limit liability that cannot lawfully be limited and does not alter any rights you may have concerning professional healthcare services actually provided to you.

Nothing in these Terms is intended to waive or restrict any patient right or healthcare-provider obligation that cannot lawfully be waived or restricted.

19. Changes to These Terms

We may update these Terms periodically to reflect changes in:

• The Website;

• Our services;

• Promotional programs;

• Messaging practices;

• Applicable laws or regulations; or

• Operational requirements.

The updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will apply prospectively except where applicable law permits or requires otherwise.

20. Severability

If a provision of these Terms is determined to be invalid or unenforceable under applicable law, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will remain in effect to the extent permitted by law.

21. Governing Law

These Terms are governed by the laws of the State of [[CLINIC STATE]], without regard to conflict-of-law principles, except to the extent federal law applies or applicable law requires otherwise.

Nothing in this section limits any rights or remedies that cannot lawfully be limited by contract.

22. Contact Us

For questions about these Terms, the Website, a promotional offer, or our messaging program, contact:

[[CLINIC LEGAL NAME]]
[[CLINIC STREET ADDRESS]]
[[CITY, STATE ZIP CODE]]

Phone: [[CLINIC PHONE NUMBER]]
Email: [[CLINIC EMAIL ADDRESS]]
Website: [[CLINIC WEBSITE OR LANDING PAGE DOMAIN]]